Shipping policy

Order processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

During busy periods, product launches, or promotions, processing times may be slightly longer. These will be stated on the product pages.

You will receive a confirmation email once your order has been placed, followed by a shipping confirmation email once your order has been dispatched.

Please ensure that your shipping address is correct at checkout. Carousel Club is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

If you need to amend your order details, please contact hello@carousel-club.com as soon as possible. We cannot guarantee changes once an order has been processed.

Shipping destinations

We currently ship to:

The Netherlands
European Union countries
Selected international destinations

If your country is not available at checkout, please contact us at hello@carousel-club.com and we will do our best to assist.

Customers are responsible for any customs duties, taxes, or import charges that may apply for deliveries outside the European Union.

Estimated delivery times

Estimated delivery times are provided as a guideline and may vary depending on your location and the shipping carrier.

Typical delivery times:

Netherlands: 1–3 business days
EU countries: 3–8 business days
International: 5–15 business days

Delivery times may be affected by external factors such as customs processing, carrier delays, peak seasons, or public holidays.

Carousel Club is not responsible for delays caused by shipping carriers or customs authorities.

Shipping costs

Shipping costs are calculated at checkout based on your delivery location and order size.

From time to time, we may offer free shipping promotions. Any applicable free shipping thresholds will be clearly displayed at checkout.

Original shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

Unless otherwise agreed, customers are responsible for return shipping costs when returning an item.

Tracking your order

Where available, tracking information will be provided once your order has been shipped.

Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation email.

Lost, delayed or missing parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@carousel-club.com and we will investigate with the shipping carrier.

If a parcel is returned to us due to:

an incorrect address provided by the customer
failed delivery attempts
failure to collect from a pickup point
refusal of delivery

we may charge additional shipping costs to resend the order.

Damaged items in transit

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@carousel-club.com with:

your order number
a description of the issue
photos of the product and packaging

We will review the issue and arrange a replacement or refund where appropriate in accordance with your legal rights.

Customs, duties and taxes

For orders shipped outside the European Union, your order may be subject to import duties, taxes, or customs fees once the shipment reaches your destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Carousel Club is not responsible for delays caused by customs processing.